Refund and Returns Policy

At Caspiy Store, we take great care in delivering premium-quality products to our customers. Due to the perishable nature of our goods, we do not accept returns or offer refunds, except in cases where the product is damaged or incorrect.

1. No Returns on Perishable Goods

All food products, including caviar, are non-returnable once shipped. This policy is in place to ensure product safety and hygiene.

2. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, please contact us within 24 hours of delivery at caspiyus@gmail.com. Include:

Your order number

A clear photo of the issue (e.g., damaged packaging or incorrect item)

We will assess the issue and, if confirmed, offer a replacement or refund at our discretion.

3. Refund Process

Approved refunds will be issued to your original payment method within 3–5 business days. Processing time may vary depending on your bank or payment provider.

4. Contact Us

If you have any questions about your order or our policy, contact us at: caspiyus@gmail.com